What 456 Leeds residents said about the NHS App
Healthwatch Leeds gathered 456 responses in November–December 2025 about NHS App use, benefits and barriers.
FACT: Healthwatch Leeds gathered the experiences of 456 people between November and December 2025 through visits to community organisations and groups and an online survey. Its published summary says 68% of respondents had and used the NHS App, while 21% did not have it. Respondents valued functions such as viewing records and ordering prescriptions, but reported difficulties with appointment booking, features not working, inaccurate information, logging in and managing multiple accounts as carers. Healthwatch Leeds also reports differences in experience linked to cultural background, age, first language and disability.
Evidence period: responses were gathered in November and December 2025; the report was published on 8 May 2026.
Limitations: the public summary does not provide a full sampling method, response weighting or detailed demographic breakdown. The mixed recruitment approach and self-reported experiences mean the percentages should not be treated as population-wide estimates for Leeds.
Interpretation: the findings are a useful local signal for VCSE organisations supporting digital inclusion and access to healthcare. They support keeping non-digital routes available and testing whether people can complete real tasks, rather than assuming that access to a smartphone equals effective access to care.
Cost: unknown
Format: unknown
Coverage: Leeds
What this could mean
Useful local evidence for digital inclusion, health-access and community-support work; use the findings as experience data, not citywide prevalence estimates.
What remains uncertain
The public summary does not provide full sampling, weighting or demographic details. Responses were self-reported and may not represent the Leeds population.
Source: Healthwatch Leeds